Frequently Asked Questions
Questions About the Process:
Can I mail in my film?
At this time we do not have the capacity to receive mail in orders. We accept orders only in our dropboxes.
Does Reel Quick offer same day turnaround?
No, but we have 1- and 2-day turnaround.
How do I drop off my order? / How do I Pay for an order?
Go to this section of our site for how to place an order and pay.
Is there a limit to how much I can drop off?
No, but large orders (10+ rolls) will take up to 10 business days to complete.
Orders with rush turnaround have a limit of 8 rolls.
Where's my invoice?
The invoice does not send to your email address as soon as you submit your order form.
We will email you an invoice after we receive your order form and your film.
How will I get my photos?
Your photos are sent to the your email via WeTransfer.
When will my order be ready?
Normal turnaround is 3-5 business days after you pay. Click here for a guide on turnaround time. Please do not contact us about your order status!
What do I do if I haven't received my files yet?
If it's been over five business days and the words "Reel Quick Scans" don't come up in your email inbox search, please reach out to us!
Questions About Services
Does Reel Quick sell film?
We do sell film occasionally, but not always. We will post on our Instagram when we have film for sale at the lab!
Does Reel Quick return negatives? / How do I pick up my negatives?
Yes, we can return your negatives if you select that on the form! Please click here to read more about our negatives policy.
We do not discard negatives unless you specifically request it.
Does Reel Quick process expired film?
We can, but the images may be lower quality since the film is older.
Does Reel Quick process 8mm/Super 8/16mm?
No, but we recommend these businesses: [1] [2] [3] [4]
Does Reel Quick repair cameras?
No, but we recommend reaching out to Camera Care Center to see if they can service your camera.
Does Reel Quick process APS film and 110 film?
No, but Kingwood Photo Lab processes them both, and Flats Film Lab processes 110.
Does Reel Quick provide digitizing/conversion services for prints or videos?
No, but we do recommend Disc Inc. for digitizing and converting physical/video media!
Does Reel Quick sell film cameras?
No, but we recommend Houston Camera Exchange.
Does Reel Quick offer prints?
No, we do not offer prints at this time. You can get the digital files we send you printed through any photo-printing service.
Questions About
Reel Quick Film Lab
Can I come inside the lab?
Yes! We are open to the public on Mondays and Fridays from 11-6pm. Come inside to drop off your order, buy merch, or see the space!
Does Reel Quick have merch?
Yes, we have stickers, plushies, keychains, and shirts! Come inside our lab during visiting hours to see what we have!
Can I work at Reel Quick?
We are currently not hiring.
What is the best way to contact Reel Quick?
You can email us at reelquickfilmlab@gmail.com, or fill out the Contact form below!
Have a question that wasn't addressed on our site?
Contact us below!